The Enterprise Text Is Only Now Allowed to Sell ToNarrow moat

Text (TXT) — moat facet

A security attestation obtained in May 2026 is what stood between Text and the customers it needs.

For most of its life Text could not sell to large organisations, and the obstacle was not the product.

What had to exist before enterprise would buyGoogle cloudJul 2025SOC 2 Type1 Dec 2025SOC 2 Type2 May 2026Seven-figurecontractText attributes renewals in biotechnology, iGaming and Forex to obtaining SOC 2
The obstacle was never the product; it was an attestation obtained in May 2026.

Enterprise procurement requires security attestation, and Text obtained SOC 2 Type 1 in December 2025 and SOC 2 Type 2 in May 2026, audited by the firm Sensiba, confirming the security, availability and confidentiality of its procedures and their implementation. The company says explicitly that attestation can be significant support in acquiring enterprise-class customers, particularly in the United States market1.

The effect is already visible in what Text has been able to sign. Renewals of key contracts with partners in biotechnology, iGaming and Forex are attributed to obtaining SOC 22, and the year's contract list runs to postal services in the British Isles, industrial automation in Asia, an American corporation in tourism and universities on three continents3. Around it sit the other enterprise prerequisites Text has assembled: the migration to Google's cloud in July 2025, which it calls crucial to being able to offer enterprise-type products4, and marketplace listings that let a buyer purchase through an existing vendor relationship5.

This is the most concrete progress in the company. It is also late, and it arrives with the sales organisation being dismantled6.

There is a plain measure of whether it works, and Text supplies the baseline: accounts above 500 dollars a month crossed half of recurring revenue this year7, and one contract reached seven figures8. A second seven-figure account would be the evidence that the enterprise motion is repeatable rather than singular.

Moat trajectory: Widening

SOC 2 Type 1 in December 2025 and Type 2 in May 2026 removed the procurement obstacle, and Text attributes key renewals in biotechnology, iGaming and Forex to obtaining it.

The number that tests this moat
Reported
Revenue in US dollars, latest quarter
$22,61m in Q1 2026/27, up 2,1%

Security attestation opens enterprise buyers, particularly in the United States. Dollar revenue accelerating over the next few quarters would show those deals arriving.

Source: Text Group Q1 2026/27 results release ↗
References
  1. ReportedThe company says explicitly that attestation can be significant support in acquiring enterprise-class customers, particularly in the United States market.
    Text Group Management Board report for 2025/26, margins, costs and cash (gross profit margin on sales of 67,6%, operating margin 38,6% and net margin 35,4%; cloud infrastructure costs rising, the migration completing in July 2025 after more than a year of duplicated cost, and completion not translating into cost reductions because of price increases regardless of provider and a deliberately expanded scope of purchased services; increased consulting, legal and public relations costs; fourth-quarter costs falling on cloud optimisation; a warning that more intensive use of artificial intelligence may cause further cost increases and that rising AI costs should press hardest on competitors offering free or freemium products; operating cash flow of PLN 161,6m and PLN 62,8m of cash; and a dividend policy of allocating the highest possible part of profit to shareholders) — FY2025/26 · publ. June 2026 · source ↗
  2. ReportedRenewals of key contracts with partners in biotechnology, iGaming and Forex are attributed to obtaining SOC 2, and the year's contract list runs to postal services in the British Isles, industrial automation in Asia, an American corporation in tourism and universities on three continents.
    Text Group Management Board report for 2025/26, corporate events (the Text App suite reaching first existing customers in June 2025 and opening on text.com in August, with the first new customers acquired organically in the following quarter; full migration of infrastructure to Google cloud servers in July 2025; SOC 2 Type 1 attestation in December 2025 and Type 2 in May 2026 audited by Sensiba, described as significant support in acquiring enterprise-class customers especially in the United States; Meta Business Partner status in January 2026; products introduced to the Microsoft marketplace in February 2026; a partnership with Golden Whale for the iGaming industry in April 2026; the closure of the traditional sales department with responsibilities assumed by the customer support team; the new visual identity and Go-To-Market campaign in May 2026; and the end of price grandfathering, with LiveChat Team and Business prices raised in September 2025, customers on older price lists notified in March 2026, monthly payers transferred from April 2026 and annual payers transferring as their subscription periods expire) — FY2025/26 · publ. June 2026 · source ↗
  3. ReportedRenewals of key contracts with partners in biotechnology, iGaming and Forex are attributed to obtaining SOC 2, and the year's contract list runs to postal services in the British Isles, industrial automation in Asia, an American corporation in tourism and universities on three continents.
    Text Group Management Board report for 2025/26, corporate events (the Text App suite reaching first existing customers in June 2025 and opening on text.com in August, with the first new customers acquired organically in the following quarter; full migration of infrastructure to Google cloud servers in July 2025; SOC 2 Type 1 attestation in December 2025 and Type 2 in May 2026 audited by Sensiba, described as significant support in acquiring enterprise-class customers especially in the United States; Meta Business Partner status in January 2026; products introduced to the Microsoft marketplace in February 2026; a partnership with Golden Whale for the iGaming industry in April 2026; the closure of the traditional sales department with responsibilities assumed by the customer support team; the new visual identity and Go-To-Market campaign in May 2026; and the end of price grandfathering, with LiveChat Team and Business prices raised in September 2025, customers on older price lists notified in March 2026, monthly payers transferred from April 2026 and annual payers transferring as their subscription periods expire) — FY2025/26 · publ. June 2026 · source ↗
  4. ReportedAround it sit the other enterprise prerequisites Text has assembled: the migration to Google's cloud in July 2025, which it calls crucial to being able to offer enterprise-type products, and marketplace listings that let a buyer purchase through an existing vendor relationship.
    Text Group Management Board report for 2025/26, corporate events (the Text App suite reaching first existing customers in June 2025 and opening on text.com in August, with the first new customers acquired organically in the following quarter; full migration of infrastructure to Google cloud servers in July 2025; SOC 2 Type 1 attestation in December 2025 and Type 2 in May 2026 audited by Sensiba, described as significant support in acquiring enterprise-class customers especially in the United States; Meta Business Partner status in January 2026; products introduced to the Microsoft marketplace in February 2026; a partnership with Golden Whale for the iGaming industry in April 2026; the closure of the traditional sales department with responsibilities assumed by the customer support team; the new visual identity and Go-To-Market campaign in May 2026; and the end of price grandfathering, with LiveChat Team and Business prices raised in September 2025, customers on older price lists notified in March 2026, monthly payers transferred from April 2026 and annual payers transferring as their subscription periods expire) — FY2025/26 · publ. June 2026 · source ↗
  5. ReportedAround it sit the other enterprise prerequisites Text has assembled: the migration to Google's cloud in July 2025, which it calls crucial to being able to offer enterprise-type products, and marketplace listings that let a buyer purchase through an existing vendor relationship.
    Text Group Management Board report for 2025/26, corporate events (the Text App suite reaching first existing customers in June 2025 and opening on text.com in August, with the first new customers acquired organically in the following quarter; full migration of infrastructure to Google cloud servers in July 2025; SOC 2 Type 1 attestation in December 2025 and Type 2 in May 2026 audited by Sensiba, described as significant support in acquiring enterprise-class customers especially in the United States; Meta Business Partner status in January 2026; products introduced to the Microsoft marketplace in February 2026; a partnership with Golden Whale for the iGaming industry in April 2026; the closure of the traditional sales department with responsibilities assumed by the customer support team; the new visual identity and Go-To-Market campaign in May 2026; and the end of price grandfathering, with LiveChat Team and Business prices raised in September 2025, customers on older price lists notified in March 2026, monthly payers transferred from April 2026 and annual payers transferring as their subscription periods expire) — FY2025/26 · publ. June 2026 · source ↗
  6. ReportedIt is also late, and it arrives with the sales organisation being dismantled.
    Text Group Management Board report for 2025/26, margins, costs and cash (gross profit margin on sales of 67,6%, operating margin 38,6% and net margin 35,4%; cloud infrastructure costs rising, the migration completing in July 2025 after more than a year of duplicated cost, and completion not translating into cost reductions because of price increases regardless of provider and a deliberately expanded scope of purchased services; increased consulting, legal and public relations costs; fourth-quarter costs falling on cloud optimisation; a warning that more intensive use of artificial intelligence may cause further cost increases and that rising AI costs should press hardest on competitors offering free or freemium products; operating cash flow of PLN 161,6m and PLN 62,8m of cash; and a dividend policy of allocating the highest possible part of profit to shareholders) — FY2025/26 · publ. June 2026 · source ↗
  7. ReportedThere is a plain measure of whether it works, and Text supplies the baseline: accounts above 500 dollars a month crossed half of recurring revenue this year, and one contract reached seven figures.
    Text Group Management Board report for 2025/26, clients and customer acquisition (customers in around 150 countries across effectively all sectors, with the USA, Great Britain, Australia, Canada and Indonesia the most important markets and Poland about 1,5% of revenue in twelfth place; customers using more than one product at 38,8% of MRR, up seven percentage points, and accounts above USD 500 a month passing 50% of MRR; and the year's largest new contracts including an increase to seven figures with an American online retail company, a postal service in the British Isles, an Asian industrial automation company, a Kyoto corporation, a Texas dental group, a Scandinavian food company and universities in the United States, New Zealand and Singapore) — FY2025/26 · publ. June 2026 · source ↗
  8. ReportedThere is a plain measure of whether it works, and Text supplies the baseline: accounts above 500 dollars a month crossed half of recurring revenue this year, and one contract reached seven figures.
    Text Group Management Board report for 2025/26, clients and customer acquisition (customers in around 150 countries across effectively all sectors, with the USA, Great Britain, Australia, Canada and Indonesia the most important markets and Poland about 1,5% of revenue in twelfth place; customers using more than one product at 38,8% of MRR, up seven percentage points, and accounts above USD 500 a month passing 50% of MRR; and the year's largest new contracts including an increase to seven figures with an American online retail company, a postal service in the British Isles, an Asian industrial automation company, a Kyoto corporation, a Texas dental group, a Scandinavian food company and universities in the United States, New Zealand and Singapore) — FY2025/26 · publ. June 2026 · source ↗
Sources
Generated September 24, 2026