Nine Hundred and Twenty-Eight PeopleNarrow moat
VeriSign (VRSN) — moat facet
$1.8 million of revenue per employee, because the registrars do the selling and VeriSign has never had to meet a customer.
Nine hundred and twenty-eight people run the address book for most of global commerce.1
The breakdown, from the 10-K: 256 in cost of revenues, 240 in research and development, 432 in selling, general and administrative. That is the entire company. It resolves hundreds of billions of queries a day, operates two root servers, maintains the root zone for ICANN, and produced $1,656.6 million of revenue and $1,121.0 million of operating income in 2025.2
Per employee that is roughly $1.8 million of revenue and $1.2 million of operating income — figures that would be remarkable at a software company and are extraordinary at one running physical infrastructure on five continents.
The reason is that VeriSign does not sell anything. Registrars find the customers, take the orders, handle the billing, provide the support and absorb the churn. VeriSign's 432 SG&A staff are not a sales organisation; the marketing they do is channel-directed and constrained by the registry agreement, which limits bundling and how the company may support registrars.3 The product is a database entry that must always resolve, and the customer acquisition is somebody else's problem.
The risk in a headcount this small is concentration of expertise. VeriSign's own risk factors flag dependence on key personnel and succession planning, and the company is run by Jim Bidzos, who is simultaneously Executive Chairman, President and Chief Executive Officer.4
Headcount has moved barely at all — 908, 932, 928 across three years — while revenue rose 11%. That is efficiency holding rather than improving, and it is close to the limit of what this structure can do.
Of whom 256 sit in cost of revenues, 240 in research and development and 432 in selling, general and administrative. Operating income per employee is roughly $1.2 million. There is no sales force worth the name, because the registrars find the customers, take the orders and absorb the churn. Watch headcount against revenue: it has barely moved in three years while revenue rose 11%.
- ReportedVeriSign employed 928 people at 31 December 2025.VeriSign, Inc., Form 10-K for the fiscal year ended 31 December 2025 (SEC, CIK 1014473) — Item 1, Business. VeriSign operates the .com and .net registries under registry agreements with ICANN, and .com additionally under a Cooperative Agreement with the U.S. Department of Commerce (most recently amended by Amendment 35 on 26 October 2018, automatically renewed on the same terms on 30 November 2024 for a successive six-year term, renewing again on 30 November 2030 unless the DOC gives notice). The .com Registry Agreement runs a six-year term that must be renewed or extended by 30 November 2030 and contains a presumptive right of renewal, with ICANN able to terminate or refuse in certain prescribed circumstances; it permits an increase to the Maximum Price of up to 7% over the previous year in each of the final four years of each six-year period, the current period having begun on 26 October 2024. The .net Registry Agreement was renewed on 29 June 2023, runs to 1 July 2029 and permits increases of up to 10% each year. VeriSign remits $0.2575 to ICANN quarterly for each annual .com registration and $0.25 for each .name registration. It also operates .cc under an agreement with the Cocos (Keeling) Islands, operates .name and internationalised gTLDs, provides back-end services for .edu, performs the Root Zone Maintainer function for ICANN and operates two of the thirteen global internet root servers. Retail pricing is established by registrars; VeriSign must provide ICANN-accredited registrars with non-discriminatory access, faces marketing and bundling limits, must submit new Registry Services for ICANN review, and is subject to vertical-integration restrictions that apply solely to .com — obligations it states do not apply to ccTLDs and other gTLDs and may create a competitive disadvantage. Named registry competitors include CentralNic, China Internet Network Information Center (CNNIC), DENIC eG, GoDaddy, Google, Identity Digital, Nominet, Public Interest Registry, Radix and .xyz. Employee headcount 928 (256 cost of revenues, 240 research and development, 432 selling, general and administrative). — FY2025 · publ. 2026-02-05 · source ↗
- ReportedRevenue was $1,656.6M and operating income $1,121.0M in 2025.VeriSign, Inc., Form 10-K FY2025 — Item 7, Management's Discussion and Analysis. Revenues $1,656.6M (+6%) against $1,557.4M in 2024 (+4%) and $1,493.1M in 2023; operating income $1,121.0M (+6%). Costs as a percentage of revenues: cost of revenues 11.8% (12.3%, 13.2%), research and development 6.3% (6.2%, 6.1%), selling, general and administrative 14.2% (13.6%, 13.7%), total costs and expenses 32.3% (32.1%, 33.0%), operating income 67.7% (67.9%, 67.0%), interest expense (4.6)%, net income 49.8% (50.4%, 54.8%). The .com and .net domain name base was 173.5 million at 31 December 2025 (+3%) against 169.0 million in 2024 (−2%) and 172.7 million in 2023. VeriSign processed 41.7 million new .com and .net registrations in 2025 against 37.4 million in 2024; the final third-quarter 2025 renewal rate was 75.4% against 72.2%. The registry-level wholesale fee rose from $9.59 to $10.26 for .com effective 1 September 2024 and from $9.92 to $10.91 for .net effective 1 February 2024. Geographic revenues: U.S. $1,093.1M (+6%), EMEA $279.4M (+12%), APAC $184.6M (+5%), other $99.5M (+3%). VeriSign repurchased 3.4 million shares for $858.6M in 2025, with $1.08 billion remaining under a programme authorised to $1.50 billion effective 24 July 2025. — FY2025 · publ. 2026-02-05 · source ↗
- Reported432 of the 928 employees are in selling, general and administrative functions, and the .com Registry Agreement limits bundling and how VeriSign may provide marketing support to ICANN-accredited registrars.VeriSign, Inc., Form 10-K for the fiscal year ended 31 December 2025 (SEC, CIK 1014473) — Item 1, Business. VeriSign operates the .com and .net registries under registry agreements with ICANN, and .com additionally under a Cooperative Agreement with the U.S. Department of Commerce (most recently amended by Amendment 35 on 26 October 2018, automatically renewed on the same terms on 30 November 2024 for a successive six-year term, renewing again on 30 November 2030 unless the DOC gives notice). The .com Registry Agreement runs a six-year term that must be renewed or extended by 30 November 2030 and contains a presumptive right of renewal, with ICANN able to terminate or refuse in certain prescribed circumstances; it permits an increase to the Maximum Price of up to 7% over the previous year in each of the final four years of each six-year period, the current period having begun on 26 October 2024. The .net Registry Agreement was renewed on 29 June 2023, runs to 1 July 2029 and permits increases of up to 10% each year. VeriSign remits $0.2575 to ICANN quarterly for each annual .com registration and $0.25 for each .name registration. It also operates .cc under an agreement with the Cocos (Keeling) Islands, operates .name and internationalised gTLDs, provides back-end services for .edu, performs the Root Zone Maintainer function for ICANN and operates two of the thirteen global internet root servers. Retail pricing is established by registrars; VeriSign must provide ICANN-accredited registrars with non-discriminatory access, faces marketing and bundling limits, must submit new Registry Services for ICANN review, and is subject to vertical-integration restrictions that apply solely to .com — obligations it states do not apply to ccTLDs and other gTLDs and may create a competitive disadvantage. Named registry competitors include CentralNic, China Internet Network Information Center (CNNIC), DENIC eG, GoDaddy, Google, Identity Digital, Nominet, Public Interest Registry, Radix and .xyz. Employee headcount 928 (256 cost of revenues, 240 research and development, 432 selling, general and administrative). — FY2025 · publ. 2026-02-05 · source ↗
- ReportedVeriSign's risk factors name dependence on key personnel and the risk of failing to attract, retain or effectively implement succession plans; Jim Bidzos serves as Executive Chairman, President and Chief Executive Officer.VeriSign, Inc., Form 10-K FY2025 — Item 1A, Risk Factors. Demand for domain names could be negatively impacted to the extent end-users establish their online identities using social media such as Facebook, Instagram or TikTok, or transact business through mobile applications. Local governments actively promote ccTLDs that VeriSign does not operate. The .com and .net Registry Agreements provide that if certain terms are not similar to such terms generally in effect in the registry agreements of the five largest gTLDs, a renewal would be upon terms reasonably necessary to render them similar. VeriSign is subject to obligations that do not apply to ccTLDs and other gTLDs and that may create a competitive disadvantage. The company depends on key personnel and warns that a failure to attract, retain or effectively implement succession plans could harm the business. Dividends are subject to declaration by the board and to numerous factors including results of operations, financial condition, liquidity, contractual prohibitions and other restrictions, with no assurance that any will be paid and with board discretion to decrease the level. Efforts to acquire the .web gTLD are identified as an initiative requiring significant resources and subject to regulatory scrutiny. — FY2025 · publ. 2026-02-05 · source ↗