⚠ A Programme That Had to Be RebuiltModerate threat

Starbucks (SBUX) — threat to the moat

Membership set records for two years while transactions fell, which is a mailing list rather than a loyalty programme.

1. ReportedStarbucks rebuilt Starbucks Rewards in March 2026, moving from a structure where Star earning was tied to payment method to three activity-based tiers.
   Starbucks announcement of its reimagined Starbucks Rewards program and subsequent coverage, 2026. The updated program launched on 10 March 2026 and introduces three levels of membership — Green, Gold and Reserve — offering new and exclusive benefits. Evolving from the previous structure, in which Star earning was tied solely to payment type, the new program enables members to accelerate their Star earning as their activity grows; Green level members can keep Stars from expiring with monthly activity, while Gold and Reserve level members unlock Stars that never expire. The 60-point reward, which offers a $2 discount on any item, has become Starbucks Rewards' most-used benefit, accounting for about one-third of all loyalty point redemptions. In the United States, 90-day active Starbucks Rewards membership grew 4% year over year to a record 35.6 million as reported with second-quarter fiscal 2026 results, and the loyalty program has been growing membership and driving frequency following the changes that went live in March. Under the new structure Green members earn 1 Star per dollar with Stars valid for six months, extendable monthly with qualifying activity; Gold members, qualifying on 500 Stars earned in 12 months, earn 1.2 Stars per dollar with Stars that never expire; and Reserve members, qualifying on 2,500 Stars earned in 12 months, earn 1.7 Stars per dollar, also with Stars that never expire. Chief financial officer Cathy Smith reported the 35.6 million figure, and chief executive Brian Niccol said a growing number of customers are visiting four or more times a week since the relaunch and that digital card loading volumes exceeded expectations, adding that the company had to stop doing all that discounting and make the programme about engagement. — 2026 · publ. 2026-03 · source ↗
2. ReportedThe redesign followed two years in which comparable transactions fell — down 4% in North America in fiscal 2025 — while the membership number kept setting records.
   Starbucks Corporation, Form 10-K FY2025 — Item 7, Management's Discussion and Analysis. Total net revenues increased 3% to $37.2 billion in fiscal 2025 compared to $36.2 billion; consolidated operating income decreased to $2.9 billion from $5.4 billion, with an operating margin of 7.9% against 15.0% — a contraction of 710 basis points primarily due to restructuring costs associated with the closure of coffeehouses and simplification of the support organisation (approximately 240 basis points), deleverage (approximately 210 basis points), investments in support of Back to Starbucks largely in labour hours (approximately 130 basis points) and inflation (approximately 80 basis points). Diluted EPS declined to $1.63 from $3.31. Capital expenditures were $2.3 billion against $2.8 billion, and $2.8 billion was returned to shareholders against $3.8 billion. Consolidated net revenues by type: company-operated stores $30,744.8M (+3.3%), licensed stores $4,350.4M (-3.4%), other $2,089.2M (+9.7%). Company-operated store revenue rose $979 million on net new company-operated store growth of 5%, or 1,010 stores, prior to the 627 restructuring closures late in the fourth quarter, plus $131 million from the conversion of 113 licensed stores following the 23.5 Degrees acquisition, partially offset by a 1% decline in comparable store sales ($408 million) attributable to a 2% decline in comparable transactions partially offset by a 1% increase in average ticket, primarily due to annualization of prior year pricing. By segment: North America total net revenues $27,373.1M (company-operated $24,793.0M at 90.6%, licensed $2,575.6M), operating income $3,156.7M with the margin contracting 830 basis points to 11.5% driven by deleverage (approximately 310 basis points), restructuring (approximately 240) and Back to Starbucks investments largely in labour hours (approximately 180); North America revenue rose 1% on net new company-operated store growth of 4%, or 441 stores, prior to the 584 restructuring closures, offset by a 2% decline in comparable store sales driven by a 4% decline in comparable transactions and a 2% increase in average ticket; store operating expenses were 56.4% of related revenues against 51.4%. International total net revenues $7,819.9M (+7%), operating income $950.0M at a 12.1% margin, contracting 210 basis points. Channel Development net revenues $1,871.7M (+6%), operating income $885.1M at a 47.3% margin, contracting 500 basis points primarily driven by a decline in North American Coffee Partnership joint venture income (approximately 350 basis points) and higher global product costs (approximately 90 basis points), with income from equity investees of $249.6M. Corporate and Other operating loss $(2,055.2)M. Cash and investments were $3.7 billion. Store closures in North America were substantially completed in fiscal 2025 and international closures were expected to complete in the first half of fiscal 2026; Starbucks expects a fiscal 2026 reduction in baseline North America company-operated revenues, partially offset by sales transfer to nearby coffeehouses, and expects the future impact on operating margins to be slightly accretive. The Green Apron Service model went live across the full US company-operated store portfolio in the fourth quarter of fiscal 2025, and Starbucks expects macroeconomic challenges including new tariffs and dynamic coffee prices to continue. — FY2025 · publ. 2025-11-14 · source ↗
3. ReportedThe most-used benefit is now a 60-point, $2-off-anything reward, about a third of all redemptions — small, frequent discounts rather than an occasional free drink.
   Starbucks announcement of its reimagined Starbucks Rewards program and subsequent coverage, 2026. The updated program launched on 10 March 2026 and introduces three levels of membership — Green, Gold and Reserve — offering new and exclusive benefits. Evolving from the previous structure, in which Star earning was tied solely to payment type, the new program enables members to accelerate their Star earning as their activity grows; Green level members can keep Stars from expiring with monthly activity, while Gold and Reserve level members unlock Stars that never expire. The 60-point reward, which offers a $2 discount on any item, has become Starbucks Rewards' most-used benefit, accounting for about one-third of all loyalty point redemptions. In the United States, 90-day active Starbucks Rewards membership grew 4% year over year to a record 35.6 million as reported with second-quarter fiscal 2026 results, and the loyalty program has been growing membership and driving frequency following the changes that went live in March. Under the new structure Green members earn 1 Star per dollar with Stars valid for six months, extendable monthly with qualifying activity; Gold members, qualifying on 500 Stars earned in 12 months, earn 1.2 Stars per dollar with Stars that never expire; and Reserve members, qualifying on 2,500 Stars earned in 12 months, earn 1.7 Stars per dollar, also with Stars that never expire. Chief financial officer Cathy Smith reported the 35.6 million figure, and chief executive Brian Niccol said a growing number of customers are visiting four or more times a week since the relaunch and that digital card loading volumes exceeded expectations, adding that the company had to stop doing all that discounting and make the programme about engagement. — 2026 · publ. 2026-03 · source ↗
4. ReportedThe defence is that the new structure is designed to reward frequency specifically, and that the June quarter delivered exactly that: transactions up 4.2%, ticket up 3.6%.
   Starbucks Corporation, Form 10-Q for the quarter ended 28 June 2026 (SEC, CIK 829224). Net revenues for the quarter: company-operated stores $7,506.1M against $7,812.5M, licensed stores $1,200.8M against $1,105.6M, other $615.8M against $537.9M, total $9,322.7M against $9,456.0M; for the three quarters $28,769.3M against $27,615.4M. Restructuring and impairments $302.6M against $20.8M for the quarter and $415.8M against $137.0M for the three quarters. Income from equity investees $78.6M. Operating income $980.4M against $935.6M for the quarter and $2,699.3M against $2,658.4M for the three quarters. Net gain resulting from divestiture of certain operations $536.3M. Net earnings attributable to Starbucks $1,045.3M against $558.3M; diluted EPS $0.91 against $0.49 for the quarter and $1.62 against $1.51 for the three quarters, on 1,143.8 million diluted shares; shares outstanding 1,140.0 million as of 23 July 2026. Starbucks has a presence in 90 markets and, as of 28 June 2026, more than 41,000 company-operated and licensed stores, an increase of 1% from the prior year. Consolidated net revenues decreased 1% to $9.3 billion primarily due to the conversion of Starbucks retail operations in China to the licensed joint venture model, offset by a 7.9% increase in global comparable store sales driven by a 7.9% increase in the US market, where the increase was driven by a 4.2% increase in comparable transactions and a 3.6% increase in average ticket, primarily driven by higher delivery sales and strength in customer food attach and beverage modifications; consolidated operating margin expanded 60 basis points to 10.5%, primarily driven by sales leverage and lower inflation paired with tariff refunds, offset by higher restructuring costs and labour investments largely in support of Back to Starbucks. North America total net revenues for the quarter were $7,395.1M (company-operated $6,754.8M, licensed $639.4M), up 7%, driven by an 8.1% increase in comparable store sales on a 4.5% increase in comparable transactions and a 3.5% increase in average ticket; North America operating income increased 10% to $1,008.9M with the margin expanding 30 basis points to 13.6%, driven by sales leverage (approximately 340 basis points), lapping of the Leadership Experience 2025 (approximately 120) and lower inflation paired with tariff refunds (approximately 110), partially offset by higher restructuring costs (approximately 240), labour investments (approximately 190) and product mix shift (approximately 100); store operating expenses were 56.1% of company-operated store revenue against 56.5%, and 57.3% against 56.4% for the three quarters. For the first three quarters North America revenue rose 5% on a 6.2% increase in comparable store sales, with operating income down 10% to $2.6 billion and the margin contracting 210 basis points to 11.8%, primarily driven by labour investments largely in support of Back to Starbucks (approximately 240 basis points). International quarter revenues were $1,322.6M against $2,010.7M, with company-operated store revenue falling from $1,526.8M to $751.3M and licensed store revenue rising from $465.1M to $561.4M. On 30 March 2026 Starbucks completed the divestiture of its retail operations in China; Boyu Capital acquired a 60% interest based on a cash-free, debt-free mutually agreed total enterprise value of approximately $4 billion, the transaction was partially financed with debt issued by the newly formed joint venture, and Starbucks received total consideration of $3.1 billion inclusive of its share of the debt proceeds, retaining a 40% interest of approximately $1.2 billion accounted for under the equity method. Starbucks derecognised net assets with a carrying value of $3.4 billion and reclassified approximately $282.8 million of cumulative translation adjustment losses and $99.7 million of net investment hedge losses from accumulated other comprehensive income into earnings, recognising a pre-tax gain of $536.3 million; incremental income tax expense associated with the gain is approximately $198.6 million and transaction costs were approximately $44.1 million for the quarter and $73.8 million for the three quarters. Upon completion, 7,991 company-operated stores previously included in the disposal group were converted to licensed stores within the International segment, and Starbucks continues to own and license the Starbucks brand and intellectual property to the joint venture; for the third quarter, revenues generated from the joint venture were $52.5 million and related product and distribution costs $18.5 million, with the carrying value of the investment $1.2 billion. Starbucks expects the conversion to the licensed joint venture model to continue to drive lower revenues and higher operating margin, used a portion of transaction proceeds for debt reduction, and states a shared long-term aspiration to grow to as many as 20,000 locations in China over time. In the second quarter of fiscal 2026 management approved a restructuring plan to relocate certain functions of the support organisation to an additional office in Nashville, Tennessee; in the third quarter it announced an additional fiscal 2026 restructuring plan focused on further transformation of the global support organisation and non-retail facilities and on reducing the future operational complexity of Starbucks Reserve and Roastery locations, resulting in a reassessment and impairment of the associated asset group. — Q3 FY2026 · publ. 2026-07-29 · source ↗

• Starbucks Corporation Form 10-K, FY2025 (SEC EDGAR)