The Thirty-Five Million Who PrepayNarrow moat

Starbucks (SBUX) — moat facet

Thirty-five million Americans have given Starbucks their phone number, their payment details and, usually, some money in advance.

The customers Starbucks actually knows are the ones who handed over a phone number, payment details and, usually, some money in advance.

The customers Starbucks actually knows35.6mUS 90-day activeRewards members$15,245.8Mdeferred by them andother cardholders$222.4Mof it never redeemedProgramme relaunched 10 March 2026 with Green, Gold and Reserve tiers.
Thirty-five million Americans have given Starbucks their phone number, payment details and, usually, money in advance.

90-day active Starbucks Rewards membership in the United States reached a record 35.6 million, up 4% year over year.1 These are the customers Starbucks actually knows: what they order, when, how often, at which store, and what they respond to. Everyone else is an anonymous transaction.

The relationship is funded in advance. Card activations, reloads and Stars earned deferred $15,245.8 million of revenue in fiscal 2025 — around 41% of company revenue arriving before the coffee is made — with a closing balance of $1,751.7 million and $222.4 million recognised as breakage.2

Starbucks rebuilt the programme around this group in March 2026, introducing Green, Gold and Reserve tiers that reward activity rather than payment method, and letting Gold and Reserve members hold Stars that never expire.3 The redesign was informed by behaviour: the 60-point, $2-off reward had become the most-used benefit, about a third of all redemptions.4

What this customer group is worth is frequency. A member with an app, a balance and Stars accumulating has a small standing reason to choose Starbucks daily, which across 35.6 million people is the difference between a good quarter and a bad one.

What it is not is captive. The balance is small, the Stars are worth a few dollars, and the barrier to using a different app is a download.

Rated narrow. Watch 90-day actives against comparable transactions: members rising while transactions fell is what fiscal 2025 looked like.

Moat trajectory: Widening

90-day active US membership hit a record 35.6 million, up 4%, and the March 2026 redesign is aimed squarely at converting enrolment into frequency.

The number that tests this moat
Reported
Value prepaid by members and cardholders
$15,245.8M deferred in FY2025

From 35.6 million 90-day active US Rewards members and everyone else holding a card, with a closing balance of $1,751.7M and $222.4M recognised as breakage. These are the only customers Starbucks knows individually — order, timing, frequency, store. The programme was rebuilt in March 2026 around activity tiers after the $2-off reward became a third of all redemptions. Watch 90-day actives against comparable transactions.

Source: Starbucks Form 10-K, FY2025 ↗
References
  1. Reported90-day active Starbucks Rewards membership in the United States reached a record 35.6 million, up 4% year over year.
    Starbucks announcement of its reimagined Starbucks Rewards program and subsequent coverage, 2026. The updated program launched on 10 March 2026 and introduces three levels of membership — Green, Gold and Reserve — offering new and exclusive benefits. Evolving from the previous structure, in which Star earning was tied solely to payment type, the new program enables members to accelerate their Star earning as their activity grows; Green level members can keep Stars from expiring with monthly activity, while Gold and Reserve level members unlock Stars that never expire. The 60-point reward, which offers a $2 discount on any item, has become Starbucks Rewards' most-used benefit, accounting for about one-third of all loyalty point redemptions. In the United States, 90-day active Starbucks Rewards membership grew 4% year over year to a record 35.6 million as reported with second-quarter fiscal 2026 results, and the loyalty program has been growing membership and driving frequency following the changes that went live in March. Under the new structure Green members earn 1 Star per dollar with Stars valid for six months, extendable monthly with qualifying activity; Gold members, qualifying on 500 Stars earned in 12 months, earn 1.2 Stars per dollar with Stars that never expire; and Reserve members, qualifying on 2,500 Stars earned in 12 months, earn 1.7 Stars per dollar, also with Stars that never expire. Chief financial officer Cathy Smith reported the 35.6 million figure, and chief executive Brian Niccol said a growing number of customers are visiting four or more times a week since the relaunch and that digital card loading volumes exceeded expectations, adding that the company had to stop doing all that discounting and make the programme about engagement. — 2026 · publ. 2026-03 · source ↗
  2. ReportedCard activations, reloads and Stars earned deferred $15,245.8 million of revenue in fiscal 2025 — around 41% of company revenue arriving before the coffee is made — with a closing balance of $1,751.7 million and $222.4 million recognised as breakage.
    Starbucks Corporation, Form 10-K FY2025 — Note 11, Deferred Revenue, Note 17, Segment Reporting, Note 18, Restructuring, and Note 19, Subsequent Event. During fiscal 2018 Starbucks licensed the rights to sell and market its products in authorized channels through the Global Coffee Alliance and received an up-front prepaid royalty from Nestlé; the up-front payment of approximately $7 billion was recorded as deferred revenue because Starbucks has continuing performance obligations to support the alliance, including providing Nestlé access to certain intellectual properties and products for future resale, and is being recognised as other revenue on a straight-line basis over the estimated economic life of the arrangement of 40 years (a term beginning in fiscal 2018 and therefore running to 2058), a ratable pattern reflecting obligations that are generally constant throughout the term. As of 28 September 2025 the current and long-term deferred revenue related to the Nestlé up-front payment was $177.0 million and $5.6 billion respectively, against $177.0 million and $5.8 billion a year earlier, and Starbucks recognised $176.5 million of prepaid royalty revenue related to Nestlé in each of fiscal 2025, 2024 and 2023. Changes in the deferred revenue balance for stored value cards and the loyalty program: opening balance at 29 September 2024 of $1,718.7 million, revenue deferred from card activations, card reloads and Stars earned of $15,245.8 million, revenue recognised from card and Stars redemptions and breakage of $(15,199.5) million, other $(13.3) million, closing balance at 28 September 2025 of $1,751.7 million; the prior year ran from $1,567.5 million with $15,807.1 million deferred and $(15,665.1) million recognised. For the fiscal years ended 28 September 2025, 29 September 2024 and 1 October 2023, Starbucks recognised breakage revenue of $200.4 million, $187.6 million and $196.1 million in company-operated store revenues, and $22.0 million, $20.0 million and $18.9 million in licensed store revenues. Total breakage recognised in fiscal 2025 across company-operated and licensed store revenues was therefore $222.4 million. Customers who register their stored value card in the US, Canada and certain other countries are automatically enrolled in Starbucks Rewards, primarily a spend-based loyalty program in which members earn Stars; in many company-operated markets including the US the cards do not expire and no service fees decrement balances, and a portion is recognised as breakage over time in proportion to redemptions based on historical redemption rates by market. Segment revenue mix by product type: beverage $22,539.9M (61%), food $7,049.9M (19%), other $7,594.6M (20%) for fiscal 2025. Information by geographic area: net revenues United States $27,124.7M, China $3,160.8M, other countries $6,898.9M; long-lived assets United States $15,952.7M, China $4,276.8M, other countries $4,407.9M; no customer accounts for 10% or more of revenues. Segment financials fiscal 2025: North America $27,373.1M, International $7,819.9M, Channel Development $1,871.7M, Corporate and Other $119.7M; fiscal 2024: $27,009.5M, $7,338.9M, $1,769.8M, $58.0M; fiscal 2023: $26,569.6M, $7,487.6M, $1,893.8M. On 3 November 2025 Starbucks announced an agreement to form a joint venture with Boyu Capital to operate Starbucks retail in China, under which Boyu will acquire up to a 60% interest based on a cash-free, debt-free mutually agreed total enterprise value of approximately $4 billion, with Starbucks retaining a 40% interest and continuing to own and license the Starbucks brand and intellectual property to the new entity, expected to close by early calendar year 2026. — FY2025 · publ. 2025-11-14 · source ↗
  3. ReportedStarbucks rebuilt the programme around this group in March 2026, introducing Green, Gold and Reserve tiers that reward activity rather than payment method, and letting Gold and Reserve members hold Stars that never expire.
    Starbucks announcement of its reimagined Starbucks Rewards program and subsequent coverage, 2026. The updated program launched on 10 March 2026 and introduces three levels of membership — Green, Gold and Reserve — offering new and exclusive benefits. Evolving from the previous structure, in which Star earning was tied solely to payment type, the new program enables members to accelerate their Star earning as their activity grows; Green level members can keep Stars from expiring with monthly activity, while Gold and Reserve level members unlock Stars that never expire. The 60-point reward, which offers a $2 discount on any item, has become Starbucks Rewards' most-used benefit, accounting for about one-third of all loyalty point redemptions. In the United States, 90-day active Starbucks Rewards membership grew 4% year over year to a record 35.6 million as reported with second-quarter fiscal 2026 results, and the loyalty program has been growing membership and driving frequency following the changes that went live in March. Under the new structure Green members earn 1 Star per dollar with Stars valid for six months, extendable monthly with qualifying activity; Gold members, qualifying on 500 Stars earned in 12 months, earn 1.2 Stars per dollar with Stars that never expire; and Reserve members, qualifying on 2,500 Stars earned in 12 months, earn 1.7 Stars per dollar, also with Stars that never expire. Chief financial officer Cathy Smith reported the 35.6 million figure, and chief executive Brian Niccol said a growing number of customers are visiting four or more times a week since the relaunch and that digital card loading volumes exceeded expectations, adding that the company had to stop doing all that discounting and make the programme about engagement. — 2026 · publ. 2026-03 · source ↗
  4. ReportedThe redesign was informed by behaviour: the 60-point, $2-off reward had become the most-used benefit, about a third of all redemptions.
    Starbucks announcement of its reimagined Starbucks Rewards program and subsequent coverage, 2026. The updated program launched on 10 March 2026 and introduces three levels of membership — Green, Gold and Reserve — offering new and exclusive benefits. Evolving from the previous structure, in which Star earning was tied solely to payment type, the new program enables members to accelerate their Star earning as their activity grows; Green level members can keep Stars from expiring with monthly activity, while Gold and Reserve level members unlock Stars that never expire. The 60-point reward, which offers a $2 discount on any item, has become Starbucks Rewards' most-used benefit, accounting for about one-third of all loyalty point redemptions. In the United States, 90-day active Starbucks Rewards membership grew 4% year over year to a record 35.6 million as reported with second-quarter fiscal 2026 results, and the loyalty program has been growing membership and driving frequency following the changes that went live in March. Under the new structure Green members earn 1 Star per dollar with Stars valid for six months, extendable monthly with qualifying activity; Gold members, qualifying on 500 Stars earned in 12 months, earn 1.2 Stars per dollar with Stars that never expire; and Reserve members, qualifying on 2,500 Stars earned in 12 months, earn 1.7 Stars per dollar, also with Stars that never expire. Chief financial officer Cathy Smith reported the 35.6 million figure, and chief executive Brian Niccol said a growing number of customers are visiting four or more times a week since the relaunch and that digital card loading volumes exceeded expectations, adding that the company had to stop doing all that discounting and make the programme about engagement. — 2026 · publ. 2026-03 · source ↗
Sources
Generated September 23, 2026